Success Begins With Reliable Support
At Paper Hub we are committed to delivering fast, reliable, and high-quality technical support to keep your printing environment running without interruption.
With rapid response time-from within 2-4 working hours-and next business day onsite visits when needed, we ensure your business stays productive and efficient.
We provide multiple contract types to match different levels of operations and urgency
REGULAR SUPPORT
- Handling customer support needs and troubleshooting
- Replacing any defective parts as stock availability and with regular pricing
On-site support
- Response within 2 working hours
- Backup unit provided to replace defective machines during repair
- Support from vendor-certified engineers
Critical Support
Complete all-inclusive support for high dependency environments
- Daily basis support
- Daily onsite visits
- Consultation
- Trade in ability
Assurance Contract
Premium coverage offering maximum reliability and cost control
All above features plus free full replacement of any defective unit (according to manufacturer replacement policy)
Note: user damage, theft, or natural disasters are not included.